Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, "unlit" and "unburned". You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@jujuscandles.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@jujuscandles.com.

Damages and issues
Please inspect your candle order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will have 7 days to notify us if there is any damage or issues to the order.

Exceptions / non-returnable items
Any candle that has been "burned" or "lit" is ineligible for exchanges/returns. Any custom candle is also ineligible for any exchanges/returns.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We will accept exchange requests for non-opened items in resellable condition purchased through this website for the same or greater value with the original receipt. Please contact us via email at help@jujuscandles.com within seven (7) days of receiving your purchase, and provide us with a copy of your original receipt and the item you wish to exchange. Please note that you will be responsible for the shipping costs to return the item(s) to Juju’s Candles as well as the shipping cost to receive the new item(s). We do not refund shipping charges on exchanged items. Once we receive your returned product and determine that the product is in resellable condition, we will exchange your product for one of the same or greater value as instructed. Shipping and exchanges on greater valued items will be charged accordingly. All purchases on "Sale" items are final and are not eligible for exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.